Brant County Power will endeavor to use reasonable diligence in providing a regular and uninterrupted supply but does not guarantee a constant supply or the maintenance of unvaried frequency or voltage and will not be liable in damages to the Customer by reason of any failure in respect thereof.
Customers requiring a higher degree of security than that of normal supply are responsible to provide their own back-up or standby facilities. Customers may require special protective equipment on their premises to minimize the effect of momentary power interruptions.
Customers requiring a three-phase supply should install protective apparatus to avoid damage to their equipment, which may be caused by the interruption of one phase, or non-simultaneous switching of phases of the Distributor's supply.
During an emergency, Brant County Power may interrupt supply to a Customer in response to a shortage of supply, or to effect repairs on the distribution system, or while repairs are being made to Customer-owned equipment.
Brant County Power shall have rights to access to a property in accordance with section 40 of the Electricity Act, 1998 and any successor acts thereto.
To assist with distribution system outages or emergency response, Brant County Power may require a Customer to provide Brant County Power with emergency access to Customer-owned distribution equipment that normally is operated by Brant County Power or Brant County Power owned equipment on Customer's property.
2.3.2.5 Notification for Interruptions
Although it is Brant County Power's policy to minimize inconvenience to Customers it is necessary to occasionally interrupt a Customer's supply to allow work on the electrical system.
Brant County Power will endeavour to provide such Customers with reasonable notice of planned power interruptions. However, interruption times may change due to inclement weather or other unforeseen circumstances.
Brant County Power shall not be liable in any manner to such Customers for failure to provide such notice of planned power interruptions or for any change to the schedule for planned power interruptions
Notice may not be given where work is of an emergency nature involving the possibility of injury to persons or damage to property or equipment.
During an emergency, Brant County Power may interrupt supply to a Customer in response to a shortage of supply or to effect repairs on Brant County Power's distribution system or while repairs are being made to Customer-owned equipment.
2.3.2.6 Notification to Customers on Life Support
Customers who require an uninterrupted source of power for human life support equipment must provide their own equipment for these purposes. Customers with life support system are encouraged to inform Brant County Power of their medical needs and their available backup power. These Customers are responsible for ensuring that the information they provide Brant County Power is accurate and up-to-date.
With planned interruptions, the same procedure as prescribed in section 2.3.2.5 will be observed.
For those unplanned power interruptions that extend beyond two hours and the time expected to restore power is longer than what was indicated by Customers (registered on life support) as their available backup power, Brant County Power will endeavor to contact these Customers but will not be liable in any manner to the Customers for failure to do so.
